Bilingual Receptionist/Customer Service

The Juris Agency; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Health Insurance

Hands-on Training

Career Growth Opportunities

Retirement Plan

Birthday Off

Professional Development

Long-Term Growth

Mentorship with Established Agent

Team Building Activities

Pizza on Friday

Job summary

Luisa Samuel - State Farm Agency in Phoenix, Arizona is seeking a Full-Time Customer Service Representative to warmly greet visitors, answer calls, and assist clients with policy information. The role offers hands-on training and growth potential within a proactive, customer-focused environment.

Requirements include fluency in English and Spanish, a high school diploma, and prior experience in customer-facing or admin roles.

Qualifications

• Fluency in English and Spanish, spoken and written.
• High school diploma or equivalent.
• Experience in a customer-facing or administrative role.
• Proficiency with basic office software.
• Clear and welcoming phone etiquette.
• Strong organizational skills and ability to multitask in a busy setting.

Responsibilities

• Warmly greet every visitor and make them feel valued on arrival.
• Manage the main phone line with a friendly demeanor and route calls appropriately.
• Assist clients with basic questions about policies and paperwork.
• Keep the front office tidy, organized, and inviting.
• Support agency staff with administrative tasks like scanning, filing, and correspondence.
• Coordinate appointments and maintain the daily calendar to prevent delays.

Skills

Bilingual English/Spanish

Customer service

Communication

Organizational skills

Phone etiquette

Education

High School Diploma

Tools

MS Office

Job description

Job Description

Don’t wait, take the next step in your career today. Luisa Samuel - State Farm Agency in Phoenix, Arizona, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge, and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. to join our team and our commitment to customer satisfaction and success.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Birthday Off
• Professional Development Opportunities
• Long-Term Career Growth
• Mentorship with Established Agent
• Team Building Activities
• Pizza on Friday

Responsibilities

Warmly greet every visitor who walks through our doors, ensuring they feel valued from the moment they arrive.

Manage our main phone line with a friendly demeanor, routing calls to the right team members.

Assist our clients with basic questions regarding their policies and help them navigate their paperwork.

Keep our front office space tidy, organized, and inviting for everyone who visits.

Support the agency staff with administrative tasks like scanning, filing, and managing correspondence.

Help coordinate appointments and keep our daily calendar running smoothly so no one is left waiting.

Requirements

Fluency in both English and Spanish, both spoken and written.

High school diploma or equivalent experience.

Previous experience working in a customer-facing or administrative role.

Proficiency with basic office technology and software.

Clear and welcoming phone etiquette.

Strong organizational skills and the ability to multitask in a busy setting.