Bilingual-Insurance Customer Service Representative

The Juris Agency; Tucson (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Hands on Training

Evenings Off

PTO Plan

Paid Holidays

401k Plan

Professional Work Environment

Equipment Provided

Flexible Schedule

Mon-Thu 8-5

Fri 9-5

Job summary

Rubio Insurance Agency in Tucson, AZ is hiring a Bilingual Insurance Customer Service Representative. The role focuses on servicing clients in Spanish and English, handling inquiries, processing payments, and upselling policies to existing clients.

The position offers a base wage of $18–$23 per hour plus commission potential averaging about $700 per month, with full-time hours Monday-Thursday 8am–5pm and Friday 9am–5pm, plus benefits such as health insurance, PTO, holidays, and a 401(k).

Qualifications

• Property and Casualty license required if not already licensed.
• Spanish fluency is required for consideration.
• Minimum 2 years of customer service experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask and communicate clearly in writing and speaking.

Responsibilities

• Follow up with clients to maintain engagement.
• Upsell products to existing clients via outbound calls for renewals.
• Process insurance policy payments accurately.
• Answer incoming calls and schedule appointments.
• Prepare and issue insurance documents promptly.
• Ensure policy changes are processed in compliance with regulations.
• Address client needs to build long-term relationships.

Skills

Spanish fluency

Customer service

Multitasking

Clear communication

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Bilingual-Insurance Customer Service Representative

Job Overview

Become a valued member of the Allstate - Armando Rubio Agency team as a Bilingual Insurance Customer Service Representative. With over 25 years of experience and a reputation for excellence, as one of the largest agencies in Arizona, we are dedicated to growth and exceptional client services. Join us in our commitment to a centralized workplace, where every team member contributes to our success in a dynamic and supportive environment.

We are currently seeking an enthusiastic Bilingual Insurance Customer Service Representative with previous customer service experience. This full-time position offers a competitive salary, with a base ranging from $18/hour to $23/hour, based on experience, with the potential to earn more through commission and upselling to existing clients, averaging an additional $700/month. Fluency in Spanish is required for consideration.

Salary Range: $18.00 - $23.00 per year

Annual Base Salary Based on Experience

• Health Insurance
• Hands on Training
• Evenings Off
• Generous PTO Plan
• Paid Holidays
• 401k Plan
• Professional Work Environment
• Equipment Provided
• Flexibility with Personal Life Schedules
• Monday - Thursday (8am - 5pm) Work Schedule
• Friday (9am - 5pm) Work Schedule

Requirements

• Licensing Requirements:
• You will be required to obtain a Property and Casualty License (if not already licensed).
• Reimbursement Program Available
• Fluency in Spanish is required for consideration.
• Minimum job tenure of more than 2 years, demonstrating commitment and stability in previous roles with experience in customer service.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Capable of handling multiple tasks simultaneously.
• Clear and effective communication skills, both written and verbal.

Responsibilities

• Ensures ongoing engagement and satisfaction through consistent follow-up practices.
• Identify opportunities to upsell additional products to existing clients by outbound calling for renewals.
• Process insurance policy payments accurately and efficiently.
• Answering incoming phone calls and scheduling appointments.
• Prepare and issue insurance documents promptly and accurately.
• Ensure policy changes are processed accurately and in compliance with regulations.
• Proactively address client needs and concerns to ensure long-term relationships.

Remote Type: No

Job Type: Full-Time

Job Category: Customer Service Representative

Location: Tucson,AZ,85705,US

About Us

Rubio Insurance Agency is a premier Allstate Agency located in Tucson AZ. We take our job seriously and tailor our clients policies to their needs. We care, and it shows in our survey results of our clients! Our dedicated staff work incredibly hard to insure that our clients are Completely Satisfied! We only hire the best and most dedicated employees to our team.

Phone* This phone number may be used by the hiring team to keep you informed about the application process.

Resume Browse Supported Files: doc, docx, pdf, txt, odt

Do you have a Property and Casualty License?*
Yes
No

Are you fluent in Spanish?*
Yes
No

Do you have a minimum job tenure of more than 2 years?*
Yes
No

Are you proficient in Microsoft Office Suite?*
Yes
No

Can you handle multiple tasks simultaneously?*
Yes
No