Bilingual Receptionist - ACCESS Evanston

Access Community Health Network; Chicago (IL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement and student loan

Comprehensive healthcare coverage

Generous PTO

403(b) retirement plan

Life Insurance

Cross-departmental committees

Job summary

Access Community Health Network in Chicago seeks a friendly front desk receptionist to greet patients, collect data, schedule appointments, process payments, and support a patient-centered medical home model.

You will use Epic EMR, provide excellent customer service, handle evenings and Saturdays as needed, and participate in a team dedicated to health equity and community care outcomes.

Qualifications

• High school diploma or equivalent.
• Basic proficiency in computer skills.
• Ability to work some evenings and Saturdays.
• CPR/Basic Life Support Certification.
• Bilingual English/Spanish.

Responsibilities

• Serve as patients’ first point of contact and create a welcoming environment at the front desk.
• Guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure a smooth visit.
• Deliver high-quality customer service to support ACCESS’ patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training and hands-on experience with Epic EMR.

Skills

Customer service

Bilingual English/Spanish

Basic computer skills

Data entry

Education

High school diploma

Tools

Epic EMR

Job description

We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason.

Who We Are

If you want to work for a mission‑driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long‑term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Position Summary

• Serve as patients’ first point of contact and create a welcoming and supportive environment at the front desk.
• Guide patients through check‑in, collect accurate data, schedule appointments, process payments, and ensure their visit is smooth and efficient.
• Deliver high‑quality customer service to support ACCESS’ patient‑centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training and hands‑on experience with Epic, one of the world’s leading Electronic Medical Record systems.

Requirements

• High school diploma or equivalent.
• Basic proficiency in computer skills.
• Ability to work some evenings and Saturdays.
• CPR/Basic Life Support Certification.
• Bilingual English/Spanish.

Preferred Qualifications

• Receptionist experience in a health care setting.
• Customer service experience.
• Administrative experience.
• Electronic Medical Records (EMR) systems experience.

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals.
• Comprehensive healthcare coverage including Medical, Dental, and Vision.
• Generous PTO.
• 403(b) retirement plan and financial resources to help you save and plan for your retirement.
• Life Insurance.
• Opportunity to participate in cross‑departmental committees to innovate and transform our care delivery model and our workplace.

ACCESS is a network of Federally Qualified Health Centers treating patients on the frontlines of community‑based health care. Depending on the position applied for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for a religious and/or medical vaccination exemption as a part of the application process.

The pay ranges provided represent the minimum to mid‑range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.