Bilingual Receptionist

New Horizons Tax Services, LLC; Town of Texas (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

New Horizons Tax Services, LLC is seeking a receptionist to support daily operations in our Wisconsin office. You will answer and route calls, take messages, manage appointments, greet visitors, organize files, and handle mail and basic office tasks.

Ideal candidates have bilingual English/Spanish communication skills, strong organization, and the ability to multitask with courtesy and professionalism in a fast-paced environment.

Qualifications

• Verbal and written communications in English and Spanish essential for drafting memos and interacting with customers.
• Strong organization to keep accurate records and locate information quickly.
• Effective time management to handle a variety of daily tasks.
• Patient, courteous, and able to handle upset customers.

Responsibilities

• Answer and transfer incoming calls; take messages and relay to the appropriate staff.
• Greet visitors, manage appointments, and direct them to the correct office.
• Sort mail, prepare outgoing mail, and assist with copying/faxing documents.
• Organize files and client records; maintain inventory of office supplies.

Skills

Communication

Bilingual EN/ES

Organization

Time management

Customer service

Office equipment

Education

High school diploma or GED

Tools

Phone system

Copiers

Printers

Fax machines

Job description

Job Description

You will be responsible for daily operations such as answering and transferring phone calls to employees, taking messages, sorting, and delivering mail to employees, manage appointments and greeting visitors, pulling data, compiling reports, and drafting memos. Also responsible for making appointments for all staff or for specific employees, organizing files and client records, etc. directing visitors to the correct office and responding to customer inquiries in a polite manner. You will work closely with office staff to notify them of incoming calls, prepare outgoing mail and make copies or fax documents. You will also be responsible for taking inventory of office supplies and placing orders accordingly.

Receptionist skills and qualifications:

• Verbal and written communications skills in English and Spanish that enables them to draft emails or memos and interact with customers, vendors, and other employees.
• Organization skills to keep accurate records and find important information quickly.
• Time management skills to prioritize and complete a side variety of tasks throughout the day.
• Patience and listening skills to respond appropriate and interact positively with upset customers.
• Motivated, committed, personable nature and winning attitude allowing them to greet office visitors.
• Proficient in using digital calendars and typical office appliances like copiers, printers, fax machines and phone systems to complete their job duties.

On a typical day starts by checking voicemail/email for any missed messages from clients, upper management, or employees. Making a note of any messages and contact information to relay to the office manager or office staff once they arrive.

Level of experience:

High school diploma or a GED.

Zero to three years of experience.