Bilingual Rebates & Applications Coordinator

Resource Innovations, Inc.; San Juan (PR); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Paid holidays

401(k) employer match

Medical coverage

Dental coverage

Vision coverage

Parental leave

Commuter benefits

Job summary

Resource Innovations is seeking a bilingual customer support specialist to assist LUMA customers with rebates and applications in English and Spanish. You will process applications accurately, manage documentation, and enter data into the tracking system following established procedures.

Collaboration with other departments, maintaining filing systems, and identifying process improvements are important parts of the role. A college degree or 3 years in a similar role is preferred.

Qualifications

• College degree or 3 years in customer service or admin.
• Fluency in both Spanish and English required.
• Strong verbal and written communication.
• Excellent organizational and detail orientation.
• Team-oriented and problem-solving skills.
• Interest in sustainability and environmental impact.

Responsibilities

• Provide support to LUMA customers via email and phone as needed.
• Process submitted program applications accurately and efficiently.
• Maintain data accuracy and follow program procedures.
• Coordinate with other departments for timely processing.
• Maintain electronic and hard-copy filing systems and safeguard confidential information.
• Identify opportunities for process improvements and contribute to continuous improvement.
• May provide peer training and job-shadowing support.

Skills

Bilingual Spanish/English

Strong communication

Organizational skills

Problem solving

Education

College degree or 3 years experience in customer service/administration

Tools

Microsoft Word

Microsoft Excel

CRM systems

Database platforms

Job description

Resource Innovations is seeking a bilingual customer support specialist to assist LUMA customers with rebates and applications in English and Spanish. You will process applications accurately, manage documentation, and enter data into the tracking system following established procedures.

Collaboration with other departments, maintaining filing systems, and identifying process improvements are important parts of the role. A college degree or 3 years in a similar role is preferred.