Bilingual Consumer Loan Specialist - 143

Colonial Group; New Mexico; On-site; USD 38,000 - 50,000; Full time

Job summary

Colonial Group seeks a Bilingual Consumer Loan Specialist to support branch management by handling loan processing, document verification, and compliance. You will contact customers for payment arrangements, facilitate loan extensions, and oversee office operations in the manager’s absence.

The role emphasizes accuracy, regulatory compliance, and customer relationship building. Responsibilities include convincing customers to pay, closing loans, and processing payments with attention to detail.

Qualifications

• 1 year Customer Service experience in any field.
• Must be bilingual speaking Spanish
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach.
• Excels in building and maintaining strong customer relationships, excellent communication and persuasive sales techniques.

Responsibilities

• Persuade customers to pay the amount due or arrange payment via phone or mail.
• Close loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Use location services to locate past due customers.
• Ensure accurate and timely processing of applications and keep data up to date.
• Maintain all loan documents in accordance with guidelines and laws.

Skills

Customer Service

Bilingual Spanish

Collections

Payment Processing

Sales

Education

High School/GED

Tools

Loan management software

Job description

As a Bilingual Consumer Loan Specialist this position supports the branch manager in maintaining a profitable and well‑managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• Must be bilingual speaking Spanish
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.