QA & Training Leader—Elevate Call Center Performance

Maximus; San Diego (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Work/Life Balance Support

Comprehensive Insurance Coverage

Unlimited Time Off Package

Tuition Reimbursement

Professional Development Opportunities

Job summary

Maximus is seeking a Quality Assurance Manager in San Diego to lead performance monitoring and manage the QA training team. This role involves establishing targets, performing trend analysis, and ensuring training excellence.

The ideal candidate has a Bachelor's degree with at least 3 years of relevant experience. Competitive salaries range from $75,000 to $85,000, along with benefits like flexible work-life balance and comprehensive insurance.

Qualifications

• 3+ years of relevant professional experience or equivalent education and experience.
• Knowledge to perform direct QA/Training functions if required.

Responsibilities

• Establish and communicate QA monitoring targets.
• Manage QA team performance and report to leadership.
• Perform trend analysis to improve call center efficiency.
• Research and implement new QA processes and technologies.

Skills

QA monitoring targets

Trend analysis

Coaching

Report writing

Training material updates

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Manager in San Diego to lead performance monitoring and manage the QA training team. This role involves establishing targets, performing trend analysis, and ensuring training excellence.

The ideal candidate has a Bachelor's degree with at least 3 years of relevant experience. Competitive salaries range from $75,000 to $85,000, along with benefits like flexible work-life balance and comprehensive insurance.