Data Intake Specialist- UTEP

UNAVAILABLE; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

UNAVAILABLE in El Paso, TX seeks a Data Intake Specialist to support law enforcement through real-time data entry, call handling, and investigative data processing.

Ideal candidates excel in communication, accuracy under pressure, and fast-paced environments, with experience documenting SOPs and collaborating across teams.

Qualifications

• Ability to hold a SECRET clearance level with the US government.
• Bachelor’s Degree and 1 year of work experience OR 5 years of work experience with no degree.
• Comfort with high call volume and accurate documentation on live calls.
• Strong typing speed and accuracy for time-sensitive data entry.
• Ability to multi-task in a fast-paced environment while communicating clearly.
• Experience documenting processes and SOPs for data handling.
• Ability to manage multiple tasks with cross-team collaboration.
• Local to El Paso, TX or willing to drive on-site five days a week.
• Rotating shift schedule with potential evenings or weekends.

Responsibilities

• Inbound/Outbound Call Handling: handle calls with law enforcement and stakeholders, capturing data in real time.
• Investigative Support: collaborate to examine data from investigations and develop methods to analyze it.
• Data Entry: input data from hard and soft copies into processing systems using OCR, scanners, and digital cameras.
• Quality Control & Reporting: perform progress checks and report findings to leads.
• Law Enforcement Support: interact with agencies across channels under tight timelines in a high-pressure environment.

Skills

Excellent communication

Fast typing

Multi-tasking

Data handling

Team collaboration

Education

Bachelor’s degree

5+ years experience

Tools

MS Excel

Power BI

Job description

Overview

We are looking for you to join our team as a Data Intake Specialist. This role provides critical support to law enforcement through inbound and outbound call handling, real-time data entry, and accurate processing of investigative information.

Our ideal candidate has strong communication and customer service skills, excellent attention to detail, and the ability to work accurately in a fast-paced, high-pressure environment while supporting mission-critical operations.

Responsibilities

• Inbound/Outbound Call Handling:Answer and place phone calls with law enforcement personnel and other stakeholders, following established scripts or protocols, and accurately capturing information in real time.
• Investigative Support:Collaborate with teams to examine data gathered from criminal and civil investigations, developing methodologies to exploit investigative information.
• Data Entry:Perform data entry from both hard and soft copies into large-scale data processing systems, including live entry of information gathered during phone calls, utilizing tools like optical character readers, scanners, and digital cameras as appropriate.
• Quality Control & Reporting:Participate in the development of work products, conducting periodic progress reviews and ensuring quality control of findings. Regularly report findings to lead personnel.
• Law Enforcement Support:Provide critical law enforcement support, interacting with various agencies through multiple channels of communication (phone, email, ticketing/case systems), while managing data under tight timelines in a high-pressure, call-center-like environment.

Qualifications

• Ability to hold a position of SECRET clearance level with the US government.
• Bachelor's Degree and 1 year of work experience OR 5 years of work experience and no degree.
• Comfort with high call volume — answering, screening, and documenting phone-based requests accurately and professionally.
• Strong typing/data entry speed and accuracy while on live calls or processing time-sensitive information.
• Skilled at multi-tasking in a fast-paced environment while maintaining clear communications with stakeholders.
• Experience documenting processes and developing SOPs for data handling.
• Ability to manage multiple tasks in a high-paced environment, including collaboration with various teams.
• Must be local to El Paso, TX or willing to drive on-site 5 days a week.
• To support continuous operations, this role follows a rotating shift schedule. Candidates should be comfortable working flexible hours, including potential evenings or weekends.

Preferred

• Prior call center, dispatch, or customer service experience, especially in high-volume or time-sensitive environments.
• Experience providing support to a 24/7 law enforcement operations unit.
• Experience using data analytic/visualization tools such as MS Excel, Power BI, or others to design charts, create formulas, and analyze unstructured data (can be job or education-based).
• Military or law enforcement background or exposure.
• Strong analytical skills for identifying trends, gaps, and ensuring data accuracy.
• Demonstrated experience in reverse engineering and validation of data processes.