Bilingual Public Benefits Support Specialist

Department of Revenue; Medford (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Comprehensive benefits package

Public Service Loan Forgiveness (PSLF)

Job summary

The Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefit Specialist, Entry) to provide essential front desk support and client services in a welcoming office environment. Preference given to bilingual Spanish-English candidates, though not required.

The role involves handling inquiries, processing applications, and using agency systems to ensure accurate records and smooth client experiences.

Qualifications

• Two years of experience in a reception area or high-volume call center with data entry and document processing.
• Associate degree + six months in busy reception or customer service role.
• Equivalent combination of education and experience.

Responsibilities

• Provide front desk assistance, answer phones, guide clients to services.
• Distribute mail, handle transfers, manage emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications and documents for completeness and accuracy.
• Document interactions in ONE and TRACS systems.
• Create a welcoming environment for the public.

Skills

Communication skills

Bilingual (Spanish/English)

Customer service

Data entry

Education

Associate degree in Behavioral/Social Science or related field

Equivalent combination of education, training and experience

Job description

The Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefit Specialist, Entry) to provide essential front desk support and client services in a welcoming office environment. Preference given to bilingual Spanish-English candidates, though not required.

The role involves handling inquiries, processing applications, and using agency systems to ensure accurate records and smooth client experiences.