Bilingual Public Assistance Support Specialist

Fremont Economic Development Corporation; Leadville (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employer-Sponsored Medical and Dental Insurance Plans

Flexible Spending Account

401(a) and 457(b) Employer Matched Retirement Plans

Paid Vacation, Sick Leave, Personal Days and Holidays

Job summary

An economic development agency in Leadville is seeking a Bilingual Customer Relations Specialist. The entry-level role involves assisting clients with inquiries related to Food Assistance, Medicaid, and more. Candidates should be motivated with proficiency in English and Spanish, along with strong communication and customer service skills. Full training is provided with opportunities for career advancement, including potential progression to a Benefits Case Manager position. Competitive benefits are offered to full-time employees.

Qualifications

• Proficiency in both English and Spanish is preferred.
• At least two years of office experience focusing on customer service.
• Knowledge of community agencies and available assistance programs.

Responsibilities

• Assist clients with inquiries about various assistance programs.
• Collect documentation and applications for financial and medical assistance.
• Provide updates on client cases and handle phone communications.
• Distribute EBT cards to eligible clients.

Skills

Strong communication

Customer service dedication

Proficiency in English and Spanish

Ability to learn software programs

Effective listening

Education

Graduation from High School or GED

Tools

Microsoft Office Suite

Job description

An economic development agency in Leadville is seeking a Bilingual Customer Relations Specialist. The entry-level role involves assisting clients with inquiries related to Food Assistance, Medicaid, and more. Candidates should be motivated with proficiency in English and Spanish, along with strong communication and customer service skills. Full training is provided with opportunities for career advancement, including potential progression to a Benefits Case Manager position. Competitive benefits are offered to full-time employees.