Bilingual Pre-Need Advisor — Community Education

NorthStar Memorial Group; Texas; On-site; USD 52,000 - 80,000; Full time

Job summary

NorthStar Memorial Group is seeking a Community Development Advisor in Houston, TX to lead pre-need planning for cemetery and funeral services. You will educate families, build trust in the community, and guide thoughtful decisions for cemetery property, merchandise, services, and prearranged plans.

The role focuses on cultivating partnerships with local organizations, scheduling educational seminars, and driving appointments while maintaining professional, compassionate service and accurate

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Satisfactory driving record.
• Knowledge of cemetery and funeral regulations (or ability to learn).
• Strong organizational skills and attention to detail.
• Ability to manage time independently and prospect daily.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group's established program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach.
• Schedule 10-12 qualified pre-need appointments per week and track all activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate, timely contract paperwork and required documentation.
• Track your performance metrics and continuously refine your approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a "whatever it takes" mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship building

Public seminars

CRM proficiency

Prospecting

Time management

Education

High school diploma

Job description

NorthStar Memorial Group is seeking a Community Development Advisor in Houston, TX to lead pre-need planning for cemetery and funeral services. You will educate families, build trust in the community, and guide thoughtful decisions for cemetery property, merchandise, services, and prearranged plans.

The role focuses on cultivating partnerships with local organizations, scheduling educational seminars, and driving appointments while maintaining professional, compassionate service and accurate