Bilingual Practice Assistant: Front Desk & Coordination

Beth Israel Lahey Health; Salem (NH); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a welcoming Patient Service Representative to support front desk operations in a busy medical setting in Salem, NH. You will greet patients, verify demographics, schedule appointments, collect co-pays and coordinate referrals using our EMR systems.

The role emphasizes privacy, accuracy and high-quality service across teams. Required are a high school diploma, bilingual English/Spanish, and 1–3 years of relevant experience.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert.
• 1-3 years related work experience required.
• Fluent in English and Spanish for translation and medical terminology.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors, maintains privacy and accuracy of information.
• Registers patients, verifies demographics, schedules, and collects co-pays.
• Manages patient flow and liaises between patients and staff to ensure service delivery.
• Keeps reception area clean and coordinates with departments for repairs.
• Ensures translation services in Spanish when needed.

Skills

Bilingual English/Spanish

Microsoft Office proficiency

Written Communications

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office Suite

Job description

Beth Israel Lahey Health is seeking a welcoming Patient Service Representative to support front desk operations in a busy medical setting in Salem, NH. You will greet patients, verify demographics, schedule appointments, collect co-pays and coordinate referrals using our EMR systems.

The role emphasizes privacy, accuracy and high-quality service across teams. Required are a high school diploma, bilingual English/Spanish, and 1–3 years of relevant experience.