Bilingual Post-Sale Support & Collections Specialist

Ritchie Bros. Auctioneers, Inc.; Fort Worth (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Ritchie Bros. Auctioneers, Inc. seeks a Post Sale Support Specialist to deliver first-class service across live and online platforms. You will handle payments, taxes, defaults and dispute resolution, ensuring accurate processing and customer satisfaction.

The role requires 1–3 years in collections or sales tax, excellent communication skills, and bilingual English/Spanish proficiency, supporting a safety‑minded team in a fast-paced environment.

Qualifications

• 1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution.
• Excellent verbal and written communication skills.
• Bilingual in Spanish and English required.

Responsibilities

• Communicate with customers regarding payment status, review account for payment options, communicate account suspension and defaulted status together with penalties when appropriate
• Review and adjust Sales Tax, issuing refunds when appropriate
• Handle the initial stages of dispute resolution – listen to the customer to determine the issue and taking the appropriate resolution steps
• Communicate with internal/external customers regarding policies and Terms and Conditions to ensure they understand any limitations on resolution and answering questions as needed
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Skills

Customer service

Communication skills

Job description

Ritchie Bros. Auctioneers, Inc. seeks a Post Sale Support Specialist to deliver first-class service across live and online platforms. You will handle payments, taxes, defaults and dispute resolution, ensuring accurate processing and customer satisfaction.

The role requires 1–3 years in collections or sales tax, excellent communication skills, and bilingual English/Spanish proficiency, supporting a safety‑minded team in a fast-paced environment.