On-Site Collections & Billing Specialist

TaxRise Inc.; Irvine (CA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401(k) Match

Professional Development

On-site gym

Catered lunches

Team outings

Job summary

TaxRise, Inc. is seeking a Collections Specialist to manage billing and collections, handle high volumes of calls, and provide timely updates to lenders and clients. This 100% on-site role requires attention to detail and a client-first approach.

The ideal candidate has 2–3 years in collections or high-volume customer service; a high school diploma; bilingual English/Spanish preferred; and strong communication and negotiation skills.

Qualifications

• High school diploma or GED; or three years of related experience; or equivalent combination of education and experience.
• 2 to 3 years of experience in collections, billing or high-volume customer service.
• Experience handling sensitive financial information discreetly and ethically.
• Strong communication skills—verbal and written; bilingual in English and Spanish preferred.
• Solid computer proficiency and typing speed.
• Professional demeanor and a client-focused attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong time management, follow-up, and negotiation skills.
• Detail-oriented with a strong ability to problem-solve.
• Accounting, finance, or tax resolution industry background is a plus.

Responsibilities

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Pull and review past-due accounts and reach out to clients to collect payment.
• Provide lenders and internal teams with accurate and timely case updates.
• Resolve billing inquiries with a client-first approach.
• Follow up on payment arrangements and assist clients in bringing accounts current.
• Identify reasons for account delinquency and identify complex issues to management.
• Ensure accurate and up-to-date client contact information.
• Regularly monitor and manage open accounts to identify outstanding debts.
• Record payments accurately and maintain organized records.
• Explain payment workout options within company guidelines.
• Maintain compliance with federal and state regulations related to billing and collections.
• Perform general office tasks and additional duties assigned by management.

Skills

Collections experience

Billing

High-volume support

Strong communication

Bilingual English/Spanish

Typing speed

Multitasking

Time management

Negotiation

Detail-oriented

Problem-solving

Education

High school diploma or GED

Job description

TaxRise, Inc. is seeking a Collections Specialist to manage billing and collections, handle high volumes of calls, and provide timely updates to lenders and clients. This 100% on-site role requires attention to detail and a client-first approach.

The ideal candidate has 2–3 years in collections or high-volume customer service; a high school diploma; bilingual English/Spanish preferred; and strong communication and negotiation skills.