Bilingual Post-Op Care Specialist

Mia Aesthetics; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Mia Aesthetics in Miami seeks a Patient Care Representative to deliver exceptional post-op information and support. You will handle high volumes of calls, provide accurate post-operative guidance, and coordinate with other teams to resolve patient concerns.

This role requires a high school diploma, bilingual English/Spanish, and at least 1 year in customer service. Independence, strong communication, and tech comfort are essential for success.

Qualifications

• High school diploma or GED.
• Bilingual in English and Spanish.
• Minimum of 1 year customer service experience preferred.
• Strong communication, customer service, problem solving, and organizational skills.
• Must be able to work independently and proficient with technology.

Responsibilities

• Manages high volume of inbound and outbound calls in a timely and professional manner
• Answers incoming calls and provides accurate and satisfactory information to post-operative queries and concerns
• Performs outbound calls ensuring follow-up of all post-operative patients
• Maintains open communication with post-operative patients via electronic platforms (e-mail, message, etc.)
• Collaborates with other department representatives to resolve patient concerns

Skills

Bilingual: English & Spanish

Communication skills

Customer service

Problem solving

Organizational skills

Independent work

Technology proficiency

Education

High School Diploma/GED

Job description

Mia Aesthetics in Miami seeks a Patient Care Representative to deliver exceptional post-op information and support. You will handle high volumes of calls, provide accurate post-operative guidance, and coordinate with other teams to resolve patient concerns.

This role requires a high school diploma, bilingual English/Spanish, and at least 1 year in customer service. Independence, strong communication, and tech comfort are essential for success.