Patient Care Representative (Bilingual English/Spanish)

Mia Aesthetics; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Mia Aesthetics in Miami seeks a Patient Care Representative to deliver exceptional post-op information and support. You will handle high volumes of calls, provide accurate post-operative guidance, and coordinate with other teams to resolve patient concerns.

This role requires a high school diploma, bilingual English/Spanish, and at least 1 year in customer service. Independence, strong communication, and tech comfort are essential for success.

Qualifications

• High school diploma or GED.
• Bilingual in English and Spanish.
• Minimum of 1 year customer service experience preferred.
• Strong communication, customer service, problem solving, and organizational skills.
• Must be able to work independently and proficient with technology.

Responsibilities

• Manages high volume of inbound and outbound calls in a timely and professional manner
• Answers incoming calls and provides accurate and satisfactory information to post-operative queries and concerns
• Performs outbound calls ensuring follow-up of all post-operative patients
• Maintains open communication with post-operative patients via electronic platforms (e-mail, message, etc.)
• Collaborates with other department representatives to resolve patient concerns

Skills

Bilingual: English & Spanish

Communication skills

Customer service

Problem solving

Organizational skills

Independent work

Technology proficiency

Education

High School Diploma/GED

Job description

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The Patient Care Representative provides exceptional customer service ensuring patients have the post-operative information and assistance needed during their recovery period.

• Manages high volume of inbound and outbound calls in a timely and professional manner
• Answers incoming calls and provides accurate and satisfactory information to post-operative queries and concerns
• Performs outbound calls ensuring follow-up of all post-operative patients
• Maintains open communication with post-operative patients via electronic platforms (e-mail, message, etc.)
• Collaborates with other department representatives to resolve patient concerns

Requirements

• High school diploma or general equivalency diploma
• Bilingual in English and Spanish required
• Minimum of 1 year customer service role(s) experience preferred
• Strong communication, customer service, problem solving, and organizational skills
• Must be able to work independently and proficient with technology

Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

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