Bilingual POS Support Technician — Spanish/English

Bluu, Inc.; Hackensack (NJ); Vor Ort; USD 20.000 - 34.000; Vollzeit

Zusammenfassung

Bluu, Inc. in Hackensack, NJ is seeking a POS Support Technician who will provide phone-based and on-site support for merchants, agents, and resellers, deploying and troubleshooting POS systems and related hardware.

The role requires strong problem-solving, excellent communication, and the ability to work independently in a fast-paced environment; travel and occasional off-site work may be required.

Qualifikationen

• Bilingual English and Spanish required.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to work independently and manage multiple priorities.
• Willing to travel for business.
• POS/PC support experience preferred.

Aufgaben

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, resellers.
• Create and maintain technical documentation and support materials.

Kenntnisse

Bilingual EN/ES

Troubleshooting

Communication

Independent worker

Travel flexibility

Jobbeschreibung

Bluu, Inc. in Hackensack, NJ is seeking a POS Support Technician who will provide phone-based and on-site support for merchants, agents, and resellers, deploying and troubleshooting POS systems and related hardware.

The role requires strong problem-solving, excellent communication, and the ability to work independently in a fast-paced environment; travel and occasional off-site work may be required.