Bilingual POS Support Tech I (EN/KR) – On-Site & Travel

United Merchant Services, Inc.; Lynnwood (WA); On-site; USD 21,000 - 34,000; Full time

Job summary

Bluu, Inc., a technology and payments company serving restaurants and retail, seeks a POS Support Technician in Lynnwood, WA. You will provide technical support to merchants, agents, and resellers and help deploy, maintain, and troubleshoot POS systems and related hardware.

We value problem-solving, clear communication, and the ability to work independently in a fast-paced environment. English and Korean bilingual proficiency is required, with some off-site work and travel as needed.

Qualifications

• Bilingual proficiency in English and Korean required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Skills

Bilingual English-Korean

Job description

Bluu, Inc., a technology and payments company serving restaurants and retail, seeks a POS Support Technician in Lynnwood, WA. You will provide technical support to merchants, agents, and resellers and help deploy, maintain, and troubleshoot POS systems and related hardware.

We value problem-solving, clear communication, and the ability to work independently in a fast-paced environment. English and Korean bilingual proficiency is required, with some off-site work and travel as needed.