Bilingual POS Support Technician (EN/KR) - Hardware & Deploy

United Merchant Services, Inc.; Farmers Branch (TX); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Bluu, Inc. in Farmers Branch, TX, is hiring a POS Support Technician full-time to assist merchants, agents, and resellers with deployment, maintenance, and troubleshooting of POS systems.

The role requires strong problem-solving abilities and excellent communication skills, with the ability to work independently in a fast-paced environment. Occasional off-site work and travel may be required.

Formación

• Bilingual proficiency in English and Korean.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS/PC support or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.

Responsabilidades

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Conocimientos

Bilingual English & Korean

Troubleshooting

Communication

Independent / multi-tasking

POS/PC support experience

Travel willingness

Off-site work

Descripción del empleo

Bluu, Inc. in Farmers Branch, TX, is hiring a POS Support Technician full-time to assist merchants, agents, and resellers with deployment, maintenance, and troubleshooting of POS systems.

The role requires strong problem-solving abilities and excellent communication skills, with the ability to work independently in a fast-paced environment. Occasional off-site work and travel may be required.