Bilingual POS Support Technician (English/Korean)

Bluu, Inc.; Farmers Branch (TX); On-site; USD 28,000 - 47,000; Full time

Job summary

Bluu, Inc. in Farmers Branch, TX is seeking a POS Support Technician to assist merchants, agents, and resellers with deployment, maintenance, and troubleshooting of POS systems and related hardware. The role requires strong problem-solving abilities and excellent communication skills in a fast-paced environment.

The position is full-time and may involve off-site work and occasional travel. Prior POS/PC support experience and CompTIA A+ certification are advantageous as you help ensure reliable,

Qualifications

• Bilingual English and Korean required.
• Strong troubleshooting and problem solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Skills

Bilingual English/Korean

POS/PC support

Troubleshooting

Communication skills

Education

CompTIA A+ Certification

Job description

Bluu, Inc. in Farmers Branch, TX is seeking a POS Support Technician to assist merchants, agents, and resellers with deployment, maintenance, and troubleshooting of POS systems and related hardware. The role requires strong problem-solving abilities and excellent communication skills in a fast-paced environment.

The position is full-time and may involve off-site work and occasional travel. Prior POS/PC support experience and CompTIA A+ certification are advantageous as you help ensure reliable,