Bilingual POS Support Technician (Spanish/English)

United Merchant Services, Inc.; Hackensack (NJ); Vor Ort; USD 20.000 - 34.000; Vollzeit

Zusammenfassung

Bluu, Inc. in Hackensack, NJ is seeking a full-time POS Support Technician to assist merchants, resellers, and agents.

You will deploy, maintain, and troubleshoot POS systems and related hardware, providing clear guidance and timely resolutions in a fast-paced environment. The ideal candidate is bilingual in English and Spanish, has strong problem-solving and communication skills, and can work independently with multi-tasking abilities.

Qualifikationen

• Bilingual English and Spanish required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.

Aufgaben

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Kenntnisse

Bilingual English/Spanish

Troubleshooting

Verbal & written communication

Independent worker

POS/PC support

Travel for business

Off-site work occasionally

Jobbeschreibung

Bluu, Inc. in Hackensack, NJ is seeking a full-time POS Support Technician to assist merchants, resellers, and agents.

You will deploy, maintain, and troubleshoot POS systems and related hardware, providing clear guidance and timely resolutions in a fast-paced environment. The ideal candidate is bilingual in English and Spanish, has strong problem-solving and communication skills, and can work independently with multi-tasking abilities.