POS Support Technician I ( Spanish Bilingual)

United Merchant Services; Hackensack (NJ); Vor Ort; USD 20.000 - 34.000; Vollzeit

Zusammenfassung

Bluu, Inc. in Hackensack, NJ is seeking a full-time POS Support Technician to assist merchants, resellers, and agents.

You will deploy, maintain, and troubleshoot POS systems and related hardware, providing clear guidance and timely resolutions in a fast-paced environment. The ideal candidate is bilingual in English and Spanish, has strong problem-solving and communication skills, and can work independently with multi-tasking abilities.

Qualifikationen

• Bilingual English and Spanish required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.

Aufgaben

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Kenntnisse

Bilingual English/Spanish

Troubleshooting

Verbal & written communication

Independent worker

POS/PC support

Travel for business

Off-site work occasionally

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pos Support Full Time Staff Hackensack, NJ, US

3 days ago Requisition ID: 1319

Salary Range: $20.00 To $34.00 Annually

About Bluu, Inc.

Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.

We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.

Location: Hackensack, NJ

Full Time

Position Summary

The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and troubleshooting of POS systems and related hardware. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.