Bilingual POS Support Specialist (EN/KR)

Bluu, Inc.

Lynnwood (WA)

On-site

USD 28,000 - 47,000

Full time

3 days ago

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Job summary

Bluu, Inc. is seeking a POS Support Technician in Lynnwood, WA for full-time employment.

You will provide phone-based technical support to merchants, resellers, and agents, and deploy, maintain, and troubleshoot POS systems and related hardware in a fast-paced environment. The role requires bilingual English and Korean communication, strong troubleshooting, and the ability to work independently while traveling as required.

Qualifications

Bilingual English and Korean required.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication.
Ability to work independently and manage priorities.
POS or PC support experience preferred.
Willingness to travel and work off-site as needed.

Responsibilities

Provide phone-based technical support to merchants, resellers, and agents.
Document all support requests, issues, and resolutions accurately.
Resolve technical issues in a timely and professional manner.
Prepare, configure, and stage POS hardware and software for deployment.
Maintain POS department equipment, tools, and inventory.
Perform hardware repairs and replacements both in-house and at customer locations as needed.
Test, evaluate, troubleshoot, and document software and hardware issues.
Install and configure POS software, hardware, cabling, networking equipment, and related systems.
Monitor system performance and diagnose operational issues.
Provide training and technical guidance to associates, merchants, and resellers.
Create and maintain technical documentation and support materials.