Bilingual Portuguese Customer Support Pro

Acro Service Corporation; Iowa (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Acro Service Corporation is seeking a Customer Support Representative fluent in Portuguese to assist our clients and resolve inquiries across multiple channels. You will engage with customers, document issues, and ensure timely resolutions while delivering high-quality service.

You will work with consumer software applications, communicate in English and Portuguese, and handle data management tasks. The role requires strong interpersonal, negotiation and troubleshooting skills and willingness to

Qualifications

• Fluent in Portuguese language (spoken and written).
• Experience in customer service / support environments.
• Strong interpersonal, negotiation, and conflict resolution abilities.
• Proficient with consumer software applications and troubleshooting.
• Willing to work off-shift hours and occasional holidays.
• Good data management capability and bilingual communication (Portuguese/English).

Skills

Portuguese fluency

Interpersonal communications

Negotiation

Conflict resolution

Advanced Portuguese (verbal & written)

English (written & verbal)

Customer service / support

Consumer software applications

Computer & troubleshooting skills

Shift flexibility & holidays

Data management

Job description

Acro Service Corporation is seeking a Customer Support Representative fluent in Portuguese to assist our clients and resolve inquiries across multiple channels. You will engage with customers, document issues, and ensure timely resolutions while delivering high-quality service.

You will work with consumer software applications, communicate in English and Portuguese, and handle data management tasks. The role requires strong interpersonal, negotiation and troubleshooting skills and willingness to