Bilingual Customer Service Representative

Millers Pro Builders; Edgartown (MA); Remote; USD 38,000 - 56,000; Full time

Job summary

Millers Pro Builders is seeking a highly organized, proactive Bilingual Customer Service Representative to join our remote team supporting Martha's Vineyard, Massachusetts. The role requires exceptional Portuguese and English communication, professionalism in a fast-paced setting, and the ability to manage multiple inquiries with accuracy.

Key duties include handling calls, emails, and messages, updating records in company systems, scheduling appointments, and collaborating with departments to

Qualifications

• Fluent Portuguese.
• Advanced English proficiency in spoken and written form.
• Excellent customer service and interpersonal skills.
• Strong organizational and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Remote-friendly and self-motivated.

Responsibilities

• Provide professional and friendly customer service by phone, email, text, and other channels.
• Communicate professionally with customers in both Portuguese and English.
• Answer customer questions and provide accurate information about company services.
• Follow up with customers regarding appointments, services, projects, and pending requests.
• Schedule and confirm appointments as needed.
• Accurately record and update customer information in company systems.
• Communicate customer requests and concerns to the appropriate departments.
• Follow up on open requests to ensure timely resolution.
• Manage multiple customer requests and priorities simultaneously.
• Maintain clear and professional communication with customers and team members.
• Assist with administrative and customer service tasks as needed.

Skills

Fluent Portuguese

Advanced English proficiency

Strong verbal and written comms

Customer service excellence

Organizational skills

Ability to work under pressure

Job description

Bilingual Customer Service Representative -- Portuguese/English

We are looking for an organized, proactive, and customer-focused Bilingual Customer Service Representative to join our team.

This is a remote position supporting our operations in Martha's Vineyard, Massachusetts . The ideal candidate has excellent communication skills, is comfortable working in a fast-paced environment, and can communicate professionally in both Portuguese and English.

Key Responsibilities

• Provide professional and friendly customer service by phone, email, text, and other communication channels.
• Communicate professionally with customers in both Portuguese and English.
• Answer customer questions and provide accurate information about company services.
• Follow up with customers regarding appointments, services, projects, and pending requests.
• Schedule and confirm appointments as needed.
• Accurately record and update customer information in company systems.
• Communicate customer requests and concerns to the appropriate departments.
• Follow up on open requests to ensure timely resolution.
• Manage multiple customer requests and priorities simultaneously.
• Maintain clear and professional communication with customers and team members.
• Assist with administrative and customer service tasks as needed.

Qualifications

• Fluent Portuguese.
• Advanced English proficiency, both spoken and written.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational and follow-up skills.
• Ability to work effectively under pressure, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Ability to remain professional and solution-oriented when handling challenging or time-sensitive situations.
• Comfortable communicating with customers by phone.
• Detail-oriented, responsible, and proactive.
• Comfortable using computers, email, messaging platforms, and company systems.
• Ability to work independently and maintain productivity in a remote work environment.

Preferred Qualifications

• Previous experience in customer service, administrative support, reception, or a related role.
• Experience working in a bilingual Portuguese/English environment.
• Experience using CRM or customer management systems.

Position Details

• Employment Type: Full-time
• Workplace Type: Remote
• Company Location: Martha's Vineyard, Massachusetts
• Schedule: Monday through Friday, 8:30 AM -- 4:30 PM Eastern Time (ET)
• Schedule Requirement: Candidates must be available to work the full schedule of 8:30 AM -- 4:30 PM Eastern Time (ET), regardless of their location or local time zone.
• Work Calendar: This position follows the Massachusetts work calendar and company-observed holidays.

Hiring Process

Qualified candidates may be contacted for an initial conversation followed by an interview with our team.

• We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.