Bilingual Customer Service (Portuguese)

Acro Service Corporation; Iowa (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Acro Service Corporation is seeking a Customer Support Representative fluent in Portuguese to assist our clients and resolve inquiries across multiple channels. You will engage with customers, document issues, and ensure timely resolutions while delivering high-quality service.

You will work with consumer software applications, communicate in English and Portuguese, and handle data management tasks. The role requires strong interpersonal, negotiation and troubleshooting skills and willingness to

Qualifications

• Fluent in Portuguese language (spoken and written).
• Experience in customer service / support environments.
• Strong interpersonal, negotiation, and conflict resolution abilities.
• Proficient with consumer software applications and troubleshooting.
• Willing to work off-shift hours and occasional holidays.
• Good data management capability and bilingual communication (Portuguese/English).

Skills

Portuguese fluency

Interpersonal communications

Negotiation

Conflict resolution

Advanced Portuguese (verbal & written)

English (written & verbal)

Customer service / support

Consumer software applications

Computer & troubleshooting skills

Shift flexibility & holidays

Data management

Job description

Job Description

Acro Service Corp is looking for a Customer Support Representative who has fluency in Portuguese

REQU... SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:

• Fluent in Portuguese
• Skills in interpersonal communications, negotiation, and conflict resolution
• Advanced in verbal and written in Portuguese language abilities
• Working functional in written and verbal English language abilities
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Ability to work off-shift hours and occasional holidays to support the business
• Experience with data management

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.