Portuguese-Speaking Customer Solutions Specialist

transcosmos (TCIS); United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid training

Competitive salary

Cafeteria benefits

Medicover

Job summary

Transcosmos (TCIS) is seeking a Customer Solutions Specialist to support customers by phone and email, resolving service and technical inquiries with confidence and care.

You’ll troubleshoot issues, follow established procedures, and collaborate with engineers and internal teams while maintaining data privacy and security.

Qualifications

• Proficient in English and Portuguese communication.
• Experience in customer service and problem solving.
• Attention to detail and organizational skills.

Responsibilities

• Provide customer and technical support via phone and email, including troubleshooting and installation/deployment assistance for engineers.
• Resolve inquiries efficiently by following support procedures and escalating complex issues to Level 2 when needed.
• Maintain data privacy and security while collaborating with customers, engineers, and internal teams.

Skills

English (B2)

Portuguese (C1)

Customer service

Troubleshooting

Communication

Attention to detail

Job description

Make a real impact every day!

As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.

What You’ll Do

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
• Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

What You Bring

• Strong communication skills inEnglish (B2) and Portuguese (C1)
• Customer-focused mindset and problem-solving skills
• Good organizational skills and attention to detail

Why Join Us?

AtTranscosmos, you’ll find a supportive team environment with real opportunities to grow.

• Paid training
• Competitive salary
• Cafeteria benefits
• Medicover