Customer support reperesentative

Ustechsolutions; Painted Post (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

A technology firm located in New York is seeking a candidate fluent in Portuguese for a support role. The position entails screening and diagnosing inquiries, troubleshooting technical issues, and proposing solutions under supervision. Candidates must have a basic understanding of job functions. This role is ideal for individuals looking to grow in a supportive environment with a focus on efficiency and accuracy.

Qualifications

• Bilingual in Portuguese is mandatory.
• Basic understanding of infrastructure and network communication.

Responsibilities

• Screen and diagnose internal inquiries and requests.
• Troubleshoot issues related to systems and applications.
• Propose solutions to routine problems.
• Follow defined procedures.
• Propose and implement solutions to routine problems with supervisor direction.
• Refer atypical problems to others.
• Operate under close supervision.
• Report activities regularly to supervisor in well-defined format.
• Gather information and data independently using established procedures.
• Recommend actions to improve efficiency.
• Perform duties within prescribed time frames.

Skills

Bilingual Portuguese

Job description

Job Description

• Mandatory bilingual (Portuguese) language skill.
• Screening, referring and diagnosing internal inquiries and work requests.
• Perform troubleshooting and identification of applicable problems related to infrastructure, systems, applications, and network communications.
• Have moderate understanding of general job aspects, including terminology and standard procedures.
• Basic understanding of content area of function.
• Follow defined procedures.
• Propose and implement solutions to routine problems with supervisor direction.
• Refer atypical problems to others.
• Operate under close supervision.
• Report activities regularly to supervisor in well-defined format.
• Gather information and data independently using established procedures.
• Recommend actions to improve efficiency.
• Perform duties within prescribed time frames.
• Ensure errors can be quickly detected within the immediate work unit.
• Contribute only to task-related activities.
• Contacts mainly within immediate work unit.

Should know BILINGUAL or PORTUGUESE Language

Additional Information

All your information will be kept confidential according to EEO guidelines.