Bilingual Pool Technical Service Rep, 1st Shift

Pentair Management Company; Phoenix (AZ); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Paid holidays

Medical, Dental, and Vision Insurance

401(k) with company match

Paid vacation and sick time

Tuition reimbursement

Job summary

Responsibilities include diagnosing issues, scheduling visits, processing parts and warranty claims, and maintaining CRM/ERP documentation. The role requires hands-on technical experience in pool industry settings and proficiency with Microsoft Office and Salesforce.

Qualifications

• Bilingual (English/Spanish) is required.
• A background in technical field work in the Pool industry or a similar field is required.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience working with CRM and ERP systems (Salesforce preferred).
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once.

Responsibilities

• Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division.
• Diagnose equipment issues using technical documentation, system data, and customer input and assist customers and field technicians with setup, operation, maintenance, and repair guidance.
• Schedule or support service visits and follow up on open service cases to resolution.
• Process parts orders, warranty claims, returns (RMAs), and service documentation as required.
• Communicate clearly with customers regarding service status, timelines, and next steps, and collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues.
• Maintain accurate and timely documentation within CRM and ERP system.
• Participate in ongoing technical and product training to stay current on equipment updates and procedures.

Tools

Salesforce

Job description

Bilingual Pool Technical Service Representative - Phoenix and San Antonio

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Pool Technical Service Representative to join our Phoenix, AZ, and San Antonio, TX, teams. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources. The expectation is to empathize and clearly communicate complex technical solutions to dealers, distributors, or pool professionals.

You will:

• Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division
• Diagnose equipment issues using technical documentation, system data, and customer input and Assist customers and field technicians with setup, operation, maintenance, and repair guidance
• Schedule or supporting service visits and follow up on open service cases to resolution
• Process parts orders, warranty claims, returns (RMAs), and service documentation as required
• Communicate clearly with customers regarding service status, timelines, and next steps, and collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues
• Maintain accurate and timely documentation within CRM and ERP system
• Participate in ongoing technical and product training to stay current on equipment updates and procedures

Key Qualifications:

• Bilingual (English/Spanish) is required
• A background in technical field work in the Pool industry or a similar field is required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience working with CRM and ERP systems (Salesforce preferred)
• Strong organizational skills with the ability to manage multiple priorities effectively
• Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once

Physical Requirements

• Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs.

Position hours/shifts (Overtime Available!)

• Shift range from 7am to 8pm Eastern Monday through Friday (hours can vary by region)

Compensation

• The hourly pay for this role is: $26.00+/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Determination of pay rate may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.