Bilingual Pool Tech Support Specialist (1st Shift)

Pentair; San Antonio (TX); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, Vision Insurance

401(k)

5% 401K match

Health savings account

Life insurance

Paid time off

Parental leave

Caregivers leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Pool Equipment Tech Support Rep for the Phoenix and San Antonio regions. The role focuses on diagnosing and resolving pool equipment issues, providing top-tier technical support via phone, email, and chat, and maintaining up-to-date knowledge of product offerings and procedures.

Ideal candidates have extensive field experience, proficiency with CRM/ERP tools, and the ability to collaborate with team members while solving complex problems.

Qualifications

• Demonstrated ability to diagnose and resolve pool equipment issues.
• Experience providing technical support via phone, email, chat, and remote tools.
• Strong knowledge of Pentair automation systems, pumps, and related equipment.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers.
• Work independently and with team to solve support issues and elevate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Troubleshooting

Customer service

Remote troubleshooting

Phone/email/chat support

Microsoft Office

Tools

Salesforce

ERP systems

Job description

Pentair is seeking a Pool Equipment Tech Support Rep for the Phoenix and San Antonio regions. The role focuses on diagnosing and resolving pool equipment issues, providing top-tier technical support via phone, email, and chat, and maintaining up-to-date knowledge of product offerings and procedures.

Ideal candidates have extensive field experience, proficiency with CRM/ERP tools, and the ability to collaborate with team members while solving complex problems.