Bilingual Personal Banker - Spanish/English Customer Champion

First Convenience Bank; Mesquite (TX); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

First Convenience Bank in Mesquite, TX is seeking a Customer Service Teller to handle cash receipts and deposits in a high-volume retail banking environment. You will evaluate customer needs, promote bank products, and follow policies under supervision.

The ideal candidate is bilingual in Spanish and English, with at least 18 years old, a high school diploma, and strong teamwork. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Bilingual in Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsabilités

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services.
• Follow established policies in accordance with the bank and the supervisor's direction.
• Accountable for the personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash carefully to guard against acceptance of counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process western union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality.
• Approval limits will be based upon established authority levels.

Connaissances

Bilingual Spanish/English

Customer service

Cash handling

Teamwork

Formation

High school diploma or equivalent

Description du poste

First Convenience Bank in Mesquite, TX is seeking a Customer Service Teller to handle cash receipts and deposits in a high-volume retail banking environment. You will evaluate customer needs, promote bank products, and follow policies under supervision.

The ideal candidate is bilingual in Spanish and English, with at least 18 years old, a high school diploma, and strong teamwork. Flexibility for evenings, weekends, and holidays is required.