Bilingual Personal Banker — Sales & Service Pro

First National Bank Texas; Denton (TX); On-site; USD 28,000 - 37,000; Full time

Job summary

First National Bank Texas in Denton, TX seeks a front-line associate to deliver exceptional customer service in a fast-paced branch environment. You will handle cash transactions, assist customers with deposits and payments, and promote bank products.

Responsibilities include assessing customer needs, cross-selling services, and maintaining accurate records while adhering to policies. Bilingual Spanish support is valued to serve the local community.

Qualifications

• High school diploma or equivalent required.
• Six months of work experience in retail or customer service preferred.
• Able to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.
• Ability to assist a diverse customer base, including Spanish speakers.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Follow established policies in accordance with the bank's direction.
• Accountable for monthly new account production as assigned by management.
• Cross-sell bank services and products.
• Process deposits and pay out funds, balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Provide bank services to a diverse customer base, including Spanish speakers.

Skills

Customer service

Cash handling

Sales

Teamwork

Spanish language

Education

High school diploma

Job description

First National Bank Texas in Denton, TX seeks a front-line associate to deliver exceptional customer service in a fast-paced branch environment. You will handle cash transactions, assist customers with deposits and payments, and promote bank products.

Responsibilities include assessing customer needs, cross-selling services, and maintaining accurate records while adhering to policies. Bilingual Spanish support is valued to serve the local community.