Bilingual Personal Banker I - Customer Solutions

Lone Star National Bank; Roma (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Lone Star National Bank in Roma, TX is seeking a Personal Banker to assist customers with account openings, transactions, and regulatory documentation. You will deliver reliable service and support branch operations.

You will open new accounts, issue cards, cross-sell bank products, and ensure compliance with BSA/CIP and internal controls while maintaining accuracy and a positive customer experience.

Qualifications

• High School Diploma or GED.
• Bachelor's degree in business, marketing or related field preferred.
• (1) year of financial service industry experience required.
• Understanding of corporate business account documentation and consumer loan documentation, including BSA and CIP, preferred.
• Ability to learn and adapt to new information, procedures, and technology platforms.
• Strong attention to detail, accuracy, and accountability.
• Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook).
• Bilingual in English and Spanish required.
• Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule.

Responsibilities

• Creates a welcoming environment and communicates professionally and effectively with customers and team members
• Delivers high-quality customer service
• Applies strong critical thinking and problem-solving skills to resolve and identify financial solutions for new and existing customers
• Ensures all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policy
• Maintains accountability for assigned work and follows all internal controls, security, and audit standards
• Provides a complete range of customer service, including opening all types of new accounts, credit cards, and cross-selling of other bank products/services
• Cross selling and referring customers to bank business partners when more complex financial needs are recognized such as commercial Lending, Mortgage, insurance, investments, Merchant Services, Wealth Management or treasury Management
• Supports branch operations by assisting the teller line as needed to maintain service flow
• Participates in job specific training and other training programs
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Performs other related duties as required and assigned

Skills

Bilingual in English and Spanish

Strong attention to detail

Microsoft Office proficiency (Word, Ex

Education

High School Diploma or GED

Bachelor's degree in business, marketing or related field

Job description

Lone Star National Bank in Roma, TX is seeking a Personal Banker to assist customers with account openings, transactions, and regulatory documentation. You will deliver reliable service and support branch operations.

You will open new accounts, issue cards, cross-sell bank products, and ensure compliance with BSA/CIP and internal controls while maintaining accuracy and a positive customer experience.