Bilingual Personal Banker: Grow Client Relationships

PNC; Pennsylvania; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/Prescription drug coverage (H)

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Educational assistance

Wellness program with financial incent

Maternity/Parental leave

11 paid holidays

Vacation days (15-25 depending on role

Job summary

PNC's Church Street Branch in Hazleton, PA is hiring a Bilingual Branch Banker. You will acquire and deepen the branch customer base through proactive sales and service activities, guiding customers toward PNC solutions to improve financial wellbeing.

You will engage in lobby interactions, outbound calls, and collaborations with ecosystem partners to grow share of wallet while maintaining risk controls and accurate branch operations.

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Spanish Speaking - Preferred
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• No Required Certification(s)

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
• Collaborates with ecosystem partners to grow customer’s share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies Banking

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

No Degree

Job description

PNC's Church Street Branch in Hazleton, PA is hiring a Bilingual Branch Banker. You will acquire and deepen the branch customer base through proactive sales and service activities, guiding customers toward PNC solutions to improve financial wellbeing.

You will engage in lobby interactions, outbound calls, and collaborations with ecosystem partners to grow share of wallet while maintaining risk controls and accurate branch operations.