Bilingual Patient Support & Scheduling Specialist

Affinia Healthcare; St. Louis (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

Affinia Healthcare is seeking a Medical Assistant to operate in a multi-location call center, routing calls and scheduling patient appointments with providers. The role requires bilingual English/Spanish capabilities and solid communication skills.

You will use EMR software to document messages, coordinate transportation and interpretation services, and ensure accurate scheduling while supporting fast-paced health center operations.

Qualifications

• Fluent in English and Spanish (speaking, reading, writing).
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication; professional telephone manner.
• Proficient with computer basics, e-mail, and EMR systems.

Responsibilities

• Handle high-volume calls via electronic switchboard and route to appropriate staff.
• Schedule patient appointments with providers and coordinate transportation/interpretation services.
• Document interactions in the EMR and relay messages accurately to care teams.
• Maintain departmental protocols and up-to-date contact/appointment information.

Skills

Bilingual English/Spanish

Organizational skills

Verbal and written communication

Telephone skills

Computer skills (word processing, e‑m‑

Education

Certified Medical Assistant Program graduate

Tools

EMR software

Job description

Affinia Healthcare is seeking a Medical Assistant to operate in a multi-location call center, routing calls and scheduling patient appointments with providers. The role requires bilingual English/Spanish capabilities and solid communication skills.

You will use EMR software to document messages, coordinate transportation and interpretation services, and ensure accurate scheduling while supporting fast-paced health center operations.