Patient Support Specialist (Bilingual)

Asian American Health Coalition of the Greater Houston Area; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Asian American Health Coalition of the Greater Houston Area is seeking a Patient Support Specialist for the HOPE Clinic to facilitate patient flow, register new patients, and maintain accurate demographics while supporting the medical records team. The role requires a High School diploma or GED (Associate degree preferred) and at least one year of health service experience.

Bilingual English/Spanish is required; other languages are a plus.

Qualifications

• Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field.
• Knowledge of HIPAA privacy and confidentiality is required.
• Must be able to handle multiple tasks, complexity, and diverse customers.
• Experience in medical settings is preferred.

Responsibilities

• Greet and assist patients with registration and eligibility.
• Check in/out patients using electronic medical records.
• Scan and file medical records in the system per HIPAA guidelines.
• Submit and document forms and records promptly and accurately.
• Verify insurance eligibility for billing purposes.
• Assist with scheduling and inquiries and handle telephone notes.

Skills

Customer service

Strong written and oral communication

Bilingual in English/Spanish

Public interaction skills

Education

High School diploma or GED; Associate degree preferred

Tools

Microsoft Office

Job description

Description

POSITION TITLE: Patient Support Specialist

LOCATION: HOPE Clinic

REPORTS TO: Team Lead (HHWC & Beltway) or Site Manager (West, Aldine & Aldine Meadows)

EDUCATION: High School diploma or GED; Associate degree preferred.

WORK EXPERIENCE: 1 year of customer service and/or healthcare preferred

SALARY RANGE: $15.00+/Hour

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY

Facilitate patient flow by notifying the appropriate staff of the patient’s arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

MAJOR DUTIES & RESPONSIBILITIES

• Greet and assist patients with registration and eligibility;
• Check in/out patients using electronic medical records;
• Scan medical records into the system;
• Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines;
• Submit and document forms and medical records in a timely manner;
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;
• Log medical registration forms and record and incoming forms into electronic health record (EHR);
• Assist with incoming calls and create telephone notes and assist with scheduling and inquiries;
• Support Patient Services team with other duties;
• Verify insurance eligibility for all billing purposes;
• Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic’s sliding scale information and forms, etc.);
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Perform other duties as assigned by the supervisor to support HOPE Clinic’s Mission, Vision and Values.

Requirements

QUALIFICATION REQUIREMENTS

• Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field;
• Insurance and medical experience preferred;
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Must be able to handle multiple tasks, complexity, and diversity of customers;
• Microsoft Office;
• Must be able to utilize the Internet;
• Strong written and oral communication skills;
• Office equipment (e.g., computer, copier);
• Attention to detail;
• Strong customer service skills.

EDUCATION and/or EXPERIENCE

High School diploma or GED; Associates degree preferred. Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred.

OTHER SKILLS and ABILITIES

• Bilingual in English and Spanish, Arabic, Burmese, Vietnamese, Chinese or another language is required;
• Above average skills in language ability as well as public speaking and writing;
• Must have good transportation and a valid Texas Driver’s license.