Bilingual Patient Services Specialist — Spanish Incentive

Tillamook-County; Tillamook (OR); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Bilingual incentive

Job summary

Tillamook County Health and Human Services seeks a Patient Services Specialist to support patient registration, scheduling, and coordination between patients and medical staff. The role emphasizes confidentiality, insurance verification, and efficient front-desk operations in a fast-paced clinic environment.

You will provide empathetic customer service, assist with crisis situations, and help patients access resources while ensuring HIPAA compliance and accurate EHR documentation.

Qualifications

• Knowledge of medical front desk operations and patient scheduling.
• Familiarity with EPIC EHR or similar systems.
• Understanding HIPAA and patient confidentiality requirements.
• Strong customer service and crisis-intervention abilities.

Responsibilities

• Register and schedule patients; verify insurance and collect demographic data.
• Assist with financial aid applications and HIPAA documentation.
• Respond to patient inquiries; educate on MyChart resources and services.
• Maintain EPIC EHR accuracy and perform daily clerical tasks.
• Recognize crises and refer to appropriate healthcare staff.

Skills

Front desk operations

Patient scheduling

Customer service

HIPAA compliance

Crisis intervention

Insurance verification

Education

High school diploma or equivalent

Tools

EPIC EHR

Job description

Tillamook County Health and Human Services seeks a Patient Services Specialist to support patient registration, scheduling, and coordination between patients and medical staff. The role emphasizes confidentiality, insurance verification, and efficient front-desk operations in a fast-paced clinic environment.

You will provide empathetic customer service, assist with crisis situations, and help patients access resources while ensuring HIPAA compliance and accurate EHR documentation.