Bilingual Patient Services Specialist (English/Spanish)

Ncwlife; Wenatchee (WA); On-site; USD 25,000 - 32,000; Full time

Job summary

CVCH in Washington state is seeking a Patient Services I to initiate patient visits, coordinate appointments, collect payments, and enter patient information into our computer system while delivering courteous, efficient service over the phone and in person.

The role requires bilingual English/Spanish proficiency, basic computer skills, ability to multi-task in a busy clinic, and a commitment to accurate documentation and insurance verification.

Qualifications

• High school diploma or equivalent preferred.
• Valid WA driver's license with good driving record.
• 1 year experience in medical or office settings preferred.
• Bilingual in English and Spanish required.
• Proficient with basic computer applications and data entry.

Responsibilities

• Greets patients and guests warmly and directs them appropriately.
• Registers patients, collects demographics, and assists with forms.
• Schedules appointments using protocols and scripts.
• Enters data in EMR/EDR and other systems per protocol.
• Obtains and verifies insurance information and scans cards.
• Collects and records payments and balances encounters in the PMS.
• Directs phone calls and provides information on CVCH programs as approved.
• Provides accurate verbal translation (English/Spanish) when required to assist patients.
• For dental: schedules and confirms appointments, maintains provider schedules.
• Ensures compliance with safety, HIPAA, and Joint Commission requirements.

Skills

Bilingual English/Spanish

Data entry

Customer service

Scheduling

EMR proficiency

Education

High School Diploma or equivalent

WA State Driver's License

Job description

CVCH in Washington state is seeking a Patient Services I to initiate patient visits, coordinate appointments, collect payments, and enter patient information into our computer system while delivering courteous, efficient service over the phone and in person.

The role requires bilingual English/Spanish proficiency, basic computer skills, ability to multi-task in a busy clinic, and a commitment to accurate documentation and insurance verification.