Bilingual Patient Services Specialist II

La Familia Health Santa Fe; Santa Fe (NM); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Three weeks annual leave

Health insurance

Dental

Vision

403(b) retirement plan

Résumé du poste

La Familia Medical Center is seeking a Patient Services Representative II to greet patients, register, collect and verify demographics and insurance, and schedule appointments. You will manage payments, insurance eligibility, authorizations, and referrals, while supporting providers with scheduling and patient flow in a busy clinic.

Ideal candidates are fluent in English and Spanish, have CPR certification, and at least one year of customer service experience.

Qualifications

• High School graduate or equivalent.
• Minimum of one year experience in customer service.
• CPR certification required.
• Fluent in both English and Spanish.

Responsabilités

• Greets new and returning patients and clients
• Checks patients in for their appointments
• Greets visitors/vendors to the health center and directs them appropriately
• Provides general information to patients concerning the functions of LFMC
• Collects required personal, health and insurance information from all patients
• Determines insurance eligibility using various portals
• Submits prior Authorizations to insurances as needed
• Ensures accuracy of insurance and billing information
• Accepts cash, checks, or bankcards for payment of fees or cost of goods/services rendered according to established procedures
• Gives change and issues receipts for funds received
• Balances cash drawer against receipts at the end of the day
• Schedules/reschedules/cancels/N/S’s appointments per provider scheduling protocol
• Schedules appointments with Case Workers, Health Ed, GH or other departments within the Clinic.
• Prints appointment card when discharging patient
• Counsels patients who are unable to pay for their visit and arrange a payment plan suitable for the patient and the organization
• Educates program applicants/clients by explaining program requirements, options, interpretations, and determinations
• Follows up with patient during the approval process
• Working knowledge of the Santa Fe County Program (SF-SHC)
• Determines eligibility for the slide by interviewing patient and family members and obtaining required documentation to complete the application
• Assist patient with Medicaid application
• Answers all incoming calls
• Able to train new PSRs
• Proficient in use of company telephone system including answering phones, transferring calls and use of paging system
• Demonstrates computer literacy and capable of operating all office machinery efficiently and accurately
• Provides and collects Dental health records to patients and/or to providers.
• Completes Covid-19 test to unvaccinated and/or symptomatic patients prior to their appointment
• Able to explain Dental treatment plan
• Trains and/or oversees student dental assistants

Description du poste

La Familia Medical Center is seeking a Patient Services Representative II to greet patients, register, collect and verify demographics and insurance, and schedule appointments. You will manage payments, insurance eligibility, authorizations, and referrals, while supporting providers with scheduling and patient flow in a busy clinic.

Ideal candidates are fluent in English and Spanish, have CPR certification, and at least one year of customer service experience.