Bilingual Patient Services Specialist II

Midtown Health Center Inc; Madison (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Midtown Health Center is seeking a Customer Service Representative to serve as the first point of contact for patients and the community in Madison, Nebraska. The role includes front desk duties, processing payments, preparing and updating patient charts, verifying insurance, and supporting office operations with strong communication and organizational skills.

The CSR will assist multiple levels of responsibilities, including translating for staff when needed, and coordinating with HR and

Qualifications

• Must maintain confidentiality and adhere to HIPAA regulations.

Responsibilities

• Greet patients, answer calls, schedule appointments, and file.
• Assist with financial assessments and patient chart preparation.
• Verify insurance coverage and enter information into patient charts.
• Maintain organized filing system and assist with office operations.
• Provide translation support as needed.

Skills

Customer service

Multitasking

Time management

Education

High school diploma/GED preferred

Tools

Microsoft Office

Job description

Midtown Health Center is seeking a Customer Service Representative to serve as the first point of contact for patients and the community in Madison, Nebraska. The role includes front desk duties, processing payments, preparing and updating patient charts, verifying insurance, and supporting office operations with strong communication and organizational skills.

The CSR will assist multiple levels of responsibilities, including translating for staff when needed, and coordinating with HR and