Bilingual Patient Services Associate

Midtown Health Center Inc; Norfolk (NE); On-site; USD 32,000 - 44,000; Full time

Job summary

Midtown Health Center Inc. in Norfolk, NE is seeking a Customer Service Representative to be the first point of contact for patients and the community. The role includes receptionist duties, performing financial assessments, and preparing patient charts.

The CSR may handle billing tasks, verify insurance, maintain records, and assist with translation and referrals. Strong customer service and basic office skills are essential for success and growth within the role.

Qualifications

• High school diploma or GED preferred.
• Experience in a medical office setting preferred.
• Valid driver's license and transportation required.

Responsibilities

• Greet patients, answer calls, schedule appointments, and file.
• Assess fees, collect payments, issue receipts, and balance cash.
• Prepare patient charts and verify demographics.
• Verify insurance coverage and billing sources.
• Maintain organized filing system and coordinate translations.
• Operate multi-line phone system and office equipment.
• Assist with outreach and enrollment activities.

Skills

Customer service

Receptionist duties

Microsoft Office

Data entry

Bilingual English/Spanish

Education

High school diploma/GED

Tools

EHR systems

Phone system

Office equipment

Job description

Midtown Health Center Inc. in Norfolk, NE is seeking a Customer Service Representative to be the first point of contact for patients and the community. The role includes receptionist duties, performing financial assessments, and preparing patient charts.

The CSR may handle billing tasks, verify insurance, maintain records, and assist with translation and referrals. Strong customer service and basic office skills are essential for success and growth within the role.