Bilingual Patient Services Specialist

CentroMed; San Antonio (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

CentroMed in San Antonio is seeking a Customer Service Representative to greet patients, register them, and ensure a positive experience across clinic visits. The CSR serves as the primary contact for patients, handles intake, and coordinates encounter data entry to meet deadlines.

The role requires basic math, strong clerical skills, and bilingual English/Spanish is preferred. Experience in health care settings and familiarity with insurance programs (Medicaid, Medicare, CHIP) are valued.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: General experience working in a health care setting with data entry preferred.
• Strong clerical skills including keyboarding and basic math.
• Bilingual English/Spanish preferred.
• Ability to conduct interviews, reconcile encounter reports and audits with attention to detail.

Responsibilities

• Register and update patient accounts in the computer system.
• Enter charges for self-pay and insurance and reconcile daily balances.
• Determine eligibility for special programs.
• Assist patients and callers and schedule appointments.
• Maintain accurate encounter entries and assist with outreach as needed.
• Support compliance and quality improvement activities.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

High School Diploma

Tools

TMHP

Availity

Job description

CentroMed in San Antonio is seeking a Customer Service Representative to greet patients, register them, and ensure a positive experience across clinic visits. The CSR serves as the primary contact for patients, handles intake, and coordinates encounter data entry to meet deadlines.

The role requires basic math, strong clerical skills, and bilingual English/Spanish is preferred. Experience in health care settings and familiarity with insurance programs (Medicaid, Medicare, CHIP) are valued.