Bilingual Patient Services Specialist — Hybrid/Remote

Alpine Physician Partners Colorado; McAllen (TX); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Alpine Physician Partners Colorado in McAllen, TX is seeking a Patient Services Representative to join our centralized call center. Hybrid/Remote work possible with onsite training for 30 days in the McAllen area.

Responsibilities include handling patient and provider calls, scheduling appointments, and updating EHRs with accurate patient information. Bilingual English/Spanish preferred.

Qualifications

• At least two years of experience in a high-volume call center.
• Athena EMR experience preferred.
• Excellent verbal and written communication in English and Spanish preferred.
• Proficient in using computer systems and scheduling software.
• High school diploma or equivalent; medical receptionist training or certification is a plus.

Responsibilities

• Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally.
• Listen actively, gather accurate information, and respond to inquiries, appointment requests, and general questions.
• Route calls to appropriate departments or medical staff as needed.
• Effectively schedule patient appointments and manage the appointment calendar.
• Input/update patient demographics, medical history, and insurance in the EHR.
• Communicate with healthcare departments to relay urgent messages and coordinate care.
• Address patient concerns, complaints, and inquiries empathetically.
• Stay updated on medical office protocols and participate in training.

Skills

Bilingual (English/Spanish)

Call center experience

Multitasking

Professionalism under stress

Excellent communication

Education

High school diploma or equivalent; medical receptionist training/certification a plus

Tools

Athena EMR

Scheduling software

Job description

Alpine Physician Partners Colorado in McAllen, TX is seeking a Patient Services Representative to join our centralized call center. Hybrid/Remote work possible with onsite training for 30 days in the McAllen area.

Responsibilities include handling patient and provider calls, scheduling appointments, and updating EHRs with accurate patient information. Bilingual English/Spanish preferred.