Bilingual Patient Services Specialist (Front Desk)

East Valley Community Health Center Inc.; West Covina (CA); On-site; USD 30,307 - 35,790; Full time

Job summary

East Valley Community Health Center Inc. in West Covina, CA is seeking a Customer Service Representative - Reception to greet patients and ensure a courteous check-in experience. You will work on-site and help patients with enrollment, update records, and process payments with accuracy.

The role requires a high school diploma, 1–2 years in healthcare, and bilingual English/Spanish communication. Strong computer and data-entry skills are essential, as is delivering excellent service to patients

Qualifications

• High school diploma or equivalent.
• 1-2 years experience working in a healthcare environment.
• Must be bilingual in English and Spanish with excellent language and communication skills.
• Excellent customer service skills and strong attention to detail.
• Proficient data entry and basic computer skills.

Responsibilities

• Provides exceptional customer service continually to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, and scan documents (consent forms, health history forms, etc.).

Skills

Customer service

Phone manners

Bilingual English/Spanish

Data entry

Computer skills

Education

High school diploma

Tools

Windows

Electronic health records

Job description

East Valley Community Health Center Inc. in West Covina, CA is seeking a Customer Service Representative - Reception to greet patients and ensure a courteous check-in experience. You will work on-site and help patients with enrollment, update records, and process payments with accuracy.

The role requires a high school diploma, 1–2 years in healthcare, and bilingual English/Spanish communication. Strong computer and data-entry skills are essential, as is delivering excellent service to patients