Customer Service Representative - Reception

East Valley Community Health Center Inc.; West Covina (CA); On-site; USD 30,307 - 35,790; Full time

Job summary

East Valley Community Health Center Inc. in West Covina, CA is seeking a Customer Service Representative - Reception to greet patients and ensure a courteous check-in experience. You will work on-site and help patients with enrollment, update records, and process payments with accuracy.

The role requires a high school diploma, 1–2 years in healthcare, and bilingual English/Spanish communication. Strong computer and data-entry skills are essential, as is delivering excellent service to patients

Qualifications

• High school diploma or equivalent.
• 1-2 years experience working in a healthcare environment.
• Must be bilingual in English and Spanish with excellent language and communication skills.
• Excellent customer service skills and strong attention to detail.
• Proficient data entry and basic computer skills.

Responsibilities

• Provides exceptional customer service continually to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, and scan documents (consent forms, health history forms, etc.).

Skills

Customer service

Phone manners

Bilingual English/Spanish

Data entry

Computer skills

Education

High school diploma

Tools

Windows

Electronic health records

Job description

Customer Service Representative - Reception

Job Category: Customer Care Support

Requisition Number: CUSTO001400

• Posted : July 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

West Covina, CA 91790, USA

Description

The Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Provides exceptional customer service continually to enhance the patient/staff experience.
• Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
• Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
• Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
• Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
• Assists patients with filling out forms.
• Enter patient information, and scan documents (consent forms, health history forms, etc.).

POSITION REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or equivalent
• Excellent customer service skills, including good phone manners to care for patients and guests continually.
• 1-2 years experience working in a healthcare environment
• Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry.
• Must be bilingual in English and Spanish with excellent language and communication skills.

DOE: $22.00 - $25.98

East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.