Bilingual Patient Services Specialist

Gonzaba Medical Group; Cassin (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Gonzaba Medical Group is hiring a Part Time Patient Service Representative to support the inbound GMG contact center in San Antonio. You will schedule and manage appointments, handle prescription refills, and educate patients on GMG services including specialty and nursing care.

The role requires bilingual English/Spanish fluency, excellent communication, and attention to detail. Prior clinic experience and familiarity with EMR systems are preferred but not required.

Qualifications

• Minimum high school education or equivalent.
• Certificate of completion from an accredited school for medical assistants is preferred or equivalent medical training.
• Bilingual (English/Spanish) fluency required.

Responsibilities

• Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system.
• Answers all incoming calls for Gonzaba Medical Group.
• Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing.
• Processes prescription refill requests as per GMG guidelines.
• Matches prospective patients with a GMG provider and Medical Center to meet their individual needs.
• Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders.
• Works closely with other GMG departments to ensure our patient's requests are handled timely and accurately.
• Assists patients with scheduling transportation and interpreter services.
• Maintains strict confidentiality by following all HIPAA rules and regulations.

Skills

Bilingual English/Spanish

Communication skills

Detail-oriented

Education

High school diploma or equivalent

Medical assistant certificate preferred

Tools

EMR systems

Word processing

Spreadsheets

Databases

Internet

Job description

Gonzaba Medical Group is hiring a Part Time Patient Service Representative to support the inbound GMG contact center in San Antonio. You will schedule and manage appointments, handle prescription refills, and educate patients on GMG services including specialty and nursing care.

The role requires bilingual English/Spanish fluency, excellent communication, and attention to detail. Prior clinic experience and familiarity with EMR systems are preferred but not required.