Patient Services Representative - Bilingual (Part Time)

Gonzaba Medical Group; Cassin (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Gonzaba Medical Group is hiring a Part Time Patient Service Representative to support the inbound GMG contact center in San Antonio. You will schedule and manage appointments, handle prescription refills, and educate patients on GMG services including specialty and nursing care.

The role requires bilingual English/Spanish fluency, excellent communication, and attention to detail. Prior clinic experience and familiarity with EMR systems are preferred but not required.

Qualifications

• Minimum high school education or equivalent.
• Certificate of completion from an accredited school for medical assistants is preferred or equivalent medical training.
• Bilingual (English/Spanish) fluency required.

Responsibilities

• Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system.
• Answers all incoming calls for Gonzaba Medical Group.
• Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing.
• Processes prescription refill requests as per GMG guidelines.
• Matches prospective patients with a GMG provider and Medical Center to meet their individual needs.
• Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders.
• Works closely with other GMG departments to ensure our patient's requests are handled timely and accurately.
• Assists patients with scheduling transportation and interpreter services.
• Maintains strict confidentiality by following all HIPAA rules and regulations.

Skills

Bilingual English/Spanish

Communication skills

Detail-oriented

Education

High school diploma or equivalent

Medical assistant certificate preferred

Tools

EMR systems

Word processing

Spreadsheets

Databases

Internet

Job description

Job DetailsJob Location: Main MSO - 720 Pleasanton Rd. - San Antonio, TX 78214Position Type: Part TimeJob Category: Patient Services

General Summary: This position is for the inbound GMG contact center. A Patient Service Representative's primarily responsible is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescription refills and educating patients on all services provided by GMG including specialty appointments and nursing services.

Supervisory Responsibilities: This position has no supervisory responsibilities.

General Requirements:

• Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system
• Answers all incoming calls for Gonzaba Medical Group
• Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing
• Processes prescription refill requests as per GMG guidelines
• Matches prospective patients with a GMG provider and Medical Center to meet their individual needs
• Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders
• Works closely with other GMG departments to ensure our patient's requests are handled timely and accurately
• Assists patients with scheduling transportation and intrepreter services
• Must have excellent written and verbal communication skills.
• Strong attention to detail and exceptional organizational skills are required.
• Bilingual (English/Spanish) fluency required.
• Mandatory overtime will be assigned on a rotational basis.
• Occasional evening or weekend work.
• Ability to complete efficient and accurate data entry at a computer terminal, typing at least 25 words per minute preferred.
• Maintains strict confidentiality by following all HIPAA rules and regulations.
• Performs other duties as assigned

QualificationsEducation and Training:

QualificationsEducation and Training: Minimum high school education or equivalent. Certificate of completion from an accredited school for medical assistants is preferred or equivalent medical training. Bilingual (English/Spanish) fluency required.

Experience:

Experience: Experience in a clinic, doctor's office or hospital with a minimum of one-year experience preferred.

Other Requirements:

Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Work Environment:

Office setting in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Mental / Physical Requirements:

Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 10 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.

Additional Information:

Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.

Other Duties As Assigned:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.