Medicare Advantage Patient Concierge

Gonzaba Medical Group; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Gonzaba Medical Group in San Antonio, TX is seeking a Patient Experience Advocate to support Medicare Advantage patients and other GMG clients with service needs. You will assist over the phone and in person, schedule visits, verify benefits, and help patients navigate plans.

Ideal candidates have at least 5 years in healthcare customer service, 3 years in patient relations, and prefer experience with Medicare Advantage. Bilingual English/Spanish is preferred to serve a diverse patient base.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum 5 years' experience in a healthcare setting.
• Three years of customer relations experience.
• Experience with Medicare Advantage plans preferred.
• Bilingual in English/Spanish preferred.

Responsibilities

• Provide customer service related to Medicare Advantage patients and other GMG patients.
• Make outbound welcome calls to new Medicare Advantage patients monthly.
• Schedule new patients for intake and initial PCP visit.
• Match prospective patients with a GMG provider and Medical Center.
• Schedule, cancel and reschedule daily appointments using the Athena system.
• Assist patients with access to Medicare Advantage benefits and formulary transitions.
• Answer calls to the Patient Advocate queue and assist with service issues.
• Assist patients in the office with customer service and plan questions.
• Verify insurance eligibility for Medicare Advantage patients.
• Maintain patient charts in practice management systems.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma

Job description

Gonzaba Medical Group in San Antonio, TX is seeking a Patient Experience Advocate to support Medicare Advantage patients and other GMG clients with service needs. You will assist over the phone and in person, schedule visits, verify benefits, and help patients navigate plans.

Ideal candidates have at least 5 years in healthcare customer service, 3 years in patient relations, and prefer experience with Medicare Advantage. Bilingual English/Spanish is preferred to serve a diverse patient base.