Bilingual Patient Services Representative

LiveWell Homecare Agency; Peoria (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

LiveWell Homecare Agency is seeking a dedicated medical office receptionist to deliver high-quality patient service at a healthcare facility in Peoria, IL. You will greet patients, register them in the EMR, verify insurance eligibility, and manage waiting areas to ensure timely care.

The role requires 2+ years of medical office experience, familiarity with EHR systems and MS Office, and strong communication and interpersonal skills.

Qualifications

• 2+ years of medical office experience preferred.
• Experience with Electronic Health Record (EHR) systems and Microsoft Office.
• Bilingual skills in English/Spanish or English/Polish are a plus.
• Strong communication, customer service, and interpersonal abilities.

Responsibilities

• Provide efficient service to patients during appointments and check-ins.
• Greet and accurately register patients, verifying demographic and billing data.
• Monitor waiting areas and communicate delays as needed.
• Identify insurance types and verify patient coverage eligibility.

Skills

Medical office experience

EHR proficiency

Customer service

Interpersonal communication

Bilingual (English/Spanish)

Tools

Electronic Health Record (EHR) systems

Microsoft Office

Job description

Role Overview: This position involves delivering high-quality patient service at a healthcare facility, including greeting patients, registering them in the EMR system, verifying insurance eligibility, and managing waiting areas to ensure timely care.

Key Responsibilities:

• Provide efficient service to patients during appointments and check-ins
• Greet and accurately register patients, verifying demographic and billing data
• Monitor waiting areas and communicate delays as needed
• Identify insurance types and verify patient coverage eligibility

Qualifications & Skills:

• 2+ years of medical office experience preferred
• Experience with Electronic Health Record (EHR) systems and Microsoft Office
• Bilingual skills in English/Spanish or English/Polish are a plus
• Strong communication, customer service, and interpersonal abilities