Bilingual Patient Services Specialist

LiveWell Homecare Agency; Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

LiveWell Homecare Agency is seeking a patient-facing medical office professional to greet, register, and verify demographic and billing information using EMR systems. The role ensures accurate patient data and smooth intake in a healthcare setting.

Responsibilities include verifying insurance eligibility, monitoring waiting areas for timely flow, and communicating any delays to patients. Strong communication and bilingual abilities are a plus.

Qualifications

• Minimum of 2+ years medical office experience preferred.
• Proficiency with EHR systems and Microsoft Office.
• Bilingual abilities in English/Spanish or English/Polish are a plus.

Responsibilities

• Greet patients and register them in the EMR system.
• Verify demographic and billing information.
• Monitor waiting areas to support timely patient flow.
• Communicate delays and updates to patients.
• Identify insurance types and verify coverage eligibility.

Skills

Medical office experience

EHR systems

Microsoft Office

Bilingual English/Spanish or English/-

Tools

EMR software

Job description

LiveWell Homecare Agency is seeking a patient-facing medical office professional to greet, register, and verify demographic and billing information using EMR systems. The role ensures accurate patient data and smooth intake in a healthcare setting.

Responsibilities include verifying insurance eligibility, monitoring waiting areas for timely flow, and communicating any delays to patients. Strong communication and bilingual abilities are a plus.